1. Can I use a coupon or promotion that came from another website and still earn TuneTokens?

All purchases must begin by clicking on a link on our website while you are logged in if you want to be eligible to earn TuneTokens. If you use a coupon or promotion that came from a source other than our website we cannot guarantee that the purchase will be eligible for a TuneToken deposit. To be safe, we recommend that you only use coupons and promotions listed on our website, which will ensure that your tokens are properly credited to your account.

2. Do my TuneTokens have an expiration date?

No. We believe that expiration dates are a mechanism used by companies to help prevent their members from ever earning a reward. Once you have earned any number of TuneTokens, they will remain yours until you redeem them for your free music downloads.

3. How can I earn TuneTokens by telling my friends about TuneGrabber.com?

You can earn up to 5,000 TuneTokens for each friend you refer to TuneGrabber.com. Your friends must list your username as their referrer when they fill out the registration form. Once your friend earns his or her first reward, you will also earn 5,000 TuneTokens as our way of saying thank you. There is no limit to the number of TuneTokens you may earn by referring friends, but we strictly prohibit the use of SPAM, or unsolicited email. If any unsolicited email is reported, that may be reason for account termination.

4. How can I earn TuneTokens?

You can earn TuneTokens by making purchases at our participating online stores. Each store will help you to earn a different number of TuneTokens. Some token deposits are calculated on a "per dollar" basis while others are calculated on a "per offer" basis. The specific information is posted on each individual store's page. In order to be eligible for a TuneToken deposit, you must have cookies enabled in your browser, you must be logged in, and you must begin your shopping by clicking on one of our links located in a green box. You should complete all transactions during the same browser session, and if a significant amount of time passes before you complete your transaction, you should begin again by clicking on a link in a green box in order to ensure your transaction is properly tracked. You can also earn TuneTokens by referring friends to TuneGrabber.com. Click on "Tell A Friend" to learn more.

5. How can I find out my current TuneToken balance?

You can log in to your account area and you will be able to see all of the details, including how many full TuneTokens you have earned and how many TuneTokens are currently pending.

6. How can I tell if I am logged in and ready to earn TuneTokens?

In order to eliminate any doubt about your status, you will always know whether or not you are logged in by looking at which sign is displayed in the upper right corner of the website. If you see the "Stop" sign, that means that you are not logged in and any activity will not result in a TuneToken deposit. If you see the "Shop" sign, you are logged in and ready to start earning TuneTokens. If you have tried to log in but continue to see the "Stop" sign, you most likely need to enable cookies in your browser before you can successfully log in.

7. How do I redeem my TuneTokens?

Sit back and relax because we will handle the entire redemption process for you. Since there is only one reward to earn (a $10.00 iTunes® Gift Certificate), once you have accumulated 10,000 TuneTokens, we will automatically process your reward redemption. There are no forms for you to fill out and you do not need to keep track of your tokens. The only job you have is to keep your email address up-to-date so when we send your reward email you will receive it right away, and then you will be able to download your music whenever you please.

8. I made a purchase about a month ago and I still have not received a TuneToken deposit. How can I let you know about a missing transaction?

While the turnaround time for each purchase does vary, we make every effort to move as quickly as possible once we become aware of any eligible purchases. It is possible that we just have not reached your transaction yet, but there is also a chance that something went wrong and your purchase has not made it into our system. If you click on "Support," one of the support ticket options is to "Report a Missing Transaction." This is a special form we have created for members to report transactions that have not properly been credited to their account. If you complete the necessary information, we would be happy to check on the status of your transaction, however, please wait a reasonable amount of time before reporting a missing transaction.

9. What is the difference between a pending TuneToken deposit and a full TuneToken deposit?

When we first become aware of an eligible purchase, we will make a pending TuneToken deposit to your account. The TuneTokens will remain pending throughout the duration of the return or cancellation period at that individual online merchant, which varies from store to store. Obviously, if you make an order and then return it, you will not have earned your TuneTokens, so at the end of the waiting period, we check on the status of your transaction. If you have made any returns or cancellations, we will deduct the proper number of TuneTokens and convert the remaining amount into full TuneTokens, which are eligible to be used for redemption. The biggest difference between pending TuneTokens and full TuneTokens is that pending tokens cannot be redeemed for a reward. Once your full TuneToken balance reaches 10,000, we will automatically begin processing your reward redemption.

10. When I receive my $10.00 iTunes® Gift Certificate, can I only use it for music downloads?

As a trailblazer in the online music revolution, the iTunes Music Store(R) is a constant source of innovation. As their digital inventory expands, so do your redemption options. Your $10.00 iTunes Gift Certificate may be applied toward purchases of music, movies, audiobooks, television shows and more! The decision is entirely up to you.

11. When you list an amount of TuneTokens "per dollar," does that mean every single dollar I spend will be eligible?

Not necessarily. Expenses such as taxes, shipping costs, and gift certificates may not be eligible for TuneTokens. If there are any specific restrictions for a certain store, we will try to post them on that store's page, but we cannot always guarantee that your entire order will be eligible, although we will do our best to give you the maximum number of TuneTokens possible.