1. Can I use a coupon or promotion that came from another website and still earn TuneTokens?

All purchases must begin by clicking on a link on our website while you are logged in if you want to be eligible to earn TuneTokens. If you use a coupon or promotion that came from a source other than our website we cannot guarantee that the purchase will be eligible for a TuneToken deposit. To be safe, we recommend that you only use coupons and promotions listed on our website, which will ensure that your tokens are properly credited to your account.

2. How can I earn TuneTokens?

You can earn TuneTokens by making purchases at our participating online stores. Each store will help you to earn a different number of TuneTokens. Some token deposits are calculated on a "per dollar" basis while others are calculated on a "per offer" basis. The specific information is posted on each individual store's page. In order to be eligible for a TuneToken deposit, you must have cookies enabled in your browser, you must be logged in, and you must begin your shopping by clicking on one of our links located in a green box. You should complete all transactions during the same browser session, and if a significant amount of time passes before you complete your transaction, you should begin again by clicking on a link in a green box in order to ensure your transaction is properly tracked. You can also earn TuneTokens by referring friends to TuneGrabber.com. Click on "Tell A Friend" to learn more.

3. How can I manage my list of favorite stores?

Once you have logged in, you will notice a "Favorites" section of your account. This is your shortcut to shopping where all of your favorite stores can be managed along with all of their current coupons and promotions. You can add a store to your favorites by using the menu on the left, or by clicking the link on each individual store's page. A store can also be removed from your favorites with one click while logged in to your account. On the left, you have the option to show or hide the promotion list, which allows you to easily view all available promotions at your favorite stores. Customizing your favorites section makes locating coupons and earning TuneTokens even more convenient.

4. How do I redeem a coupon or promotion?

Once you have found a current coupon or promotion that you would like to use, any specific instructions needed to redeem it will be located in its promotion box. To access the promotion, you must click on the link located in a green box next to that promotion. Some promotions require you to enter a code once you reach the merchant's website, most often in your shopping cart or during the checkout process. If a coupon code is required to take advantage of the offer, it will be listed next to the promotion, although not all promotions require a code. Every online store has a different method of redeeming promotions, so if you are unsure of how to redeem a particular coupon, visit the merchant's website and find their individual promotion policies and instructions.

5. I made a purchase about a month ago and I still have not received a TuneToken deposit. How can I let you know about a missing transaction?

While the turnaround time for each purchase does vary, we make every effort to move as quickly as possible once we become aware of any eligible purchases. It is possible that we just have not reached your transaction yet, but there is also a chance that something went wrong and your purchase has not made it into our system. If you click on "Support," one of the support ticket options is to "Report a Missing Transaction." This is a special form we have created for members to report transactions that have not properly been credited to their account. If you complete the necessary information, we would be happy to check on the status of your transaction, however, please wait a reasonable amount of time before reporting a missing transaction.

6. I placed an order at an online merchant three weeks ago, and it still has not arrived. Who should I contact?

We are not involved in the order fulfillment or processing of the orders you make at any of our participating online merchants. We hope that all of your transactions will go smoothly, but if you do encounter a problem, contact the online merchant directly, as we are not able to help you with any of your orders. If you have a problem with one of our participating stores and you are unable to resolve that problem, please open a support ticket and let us know. Although we may not be able to help you with your specific problem, we will reevaluate that particular store's participation in our program.

7. When you list an amount of TuneTokens "per dollar," does that mean every single dollar I spend will be eligible?

Not necessarily. Expenses such as taxes, shipping costs, and gift certificates may not be eligible for TuneTokens. If there are any specific restrictions for a certain store, we will try to post them on that store's page, but we cannot always guarantee that your entire order will be eligible, although we will do our best to give you the maximum number of TuneTokens possible.