1. I have not become a registered member yet, but I have a few questions before I sign up. How can I contact customer support?

Follow the "Support" link and open a support ticket as an unregistered user. We will answer all of your questions as quickly as possible.

2. I just submitted a support ticket and then I realized that I left out some important information. Can I add information to a support ticket before I receive a response?

Yes. After you submit your support ticket, you will receive an email with a link to your individual support ticket. At the bottom of that page, you will see a box where you can enter new information. You can always add more information to a support ticket regardless of whether or not you have received a response.

3. I made a purchase about a month ago and I still have not received a TuneToken deposit. How can I let you know about a missing transaction?

While the turnaround time for each purchase does vary, we make every effort to move as quickly as possible once we become aware of any eligible purchases. It is possible that we just have not reached your transaction yet, but there is also a chance that something went wrong and your purchase has not made it into our system. If you click on "Support," one of the support ticket options is to "Report a Missing Transaction." This is a special form we have created for members to report transactions that have not properly been credited to their account. If you complete the necessary information, we would be happy to check on the status of your transaction, however, please wait a reasonable amount of time before reporting a missing transaction.

4. On the website you frequently tell members to "open a support ticket." What exactly does this mean?

Support tickets are the method we use to resolve any problems that our members may have. Instead of having a customer support email address where users can direct their inquiries, we have a more structured support ticket system. If you click on "Support" you will be taken to the support ticket interface where you can contact us directly with any of your questions or concerns. This system helps us to address your concerns more efficiently and also gives you an easy way to add information to existing inquiries or just check the status of a ticket you have already opened.