1. Can I use a coupon or promotion that came from another website and still earn TuneTokens?

All purchases must begin by clicking on a link on our website while you are logged in if you want to be eligible to earn TuneTokens. If you use a coupon or promotion that came from a source other than our website we cannot guarantee that the purchase will be eligible for a TuneToken deposit. To be safe, we recommend that you only use coupons and promotions listed on our website, which will ensure that your tokens are properly credited to your account.

2. Do my TuneTokens have an expiration date?

No. We believe that expiration dates are a mechanism used by companies to help prevent their members from ever earning a reward. Once you have earned any number of TuneTokens, they will remain yours until you redeem them for your free music downloads.

3. Does TuneGrabber.com ever ask for my credit card number?

No. We will never ask you for your credit card, obtain or store your credit card number. All transactions occur directly between you and the online merchants you choose to visit. Even though we will never deal with your credit card number, we still use a secure encrypted SSL connection when users register with our website, log in, or view any specific account information. We treat all personal information as though it is equally as important as a credit card number.

4. How can I earn TuneTokens by telling my friends about TuneGrabber.com?

You can earn up to 5,000 TuneTokens for each friend you refer to TuneGrabber.com. Your friends must list your username as their referrer when they fill out the registration form. Once your friend earns his or her first reward, you will also earn 5,000 TuneTokens as our way of saying thank you. There is no limit to the number of TuneTokens you may earn by referring friends, but we strictly prohibit the use of SPAM, or unsolicited email. If any unsolicited email is reported, that may be reason for account termination.

5. How can I earn TuneTokens?

You can earn TuneTokens by making purchases at our participating online stores. Each store will help you to earn a different number of TuneTokens. Some token deposits are calculated on a "per dollar" basis while others are calculated on a "per offer" basis. The specific information is posted on each individual store's page. In order to be eligible for a TuneToken deposit, you must have cookies enabled in your browser, you must be logged in, and you must begin your shopping by clicking on one of our links located in a green box. You should complete all transactions during the same browser session, and if a significant amount of time passes before you complete your transaction, you should begin again by clicking on a link in a green box in order to ensure your transaction is properly tracked. You can also earn TuneTokens by referring friends to TuneGrabber.com. Click on "Tell A Friend" to learn more.

6. How can I find out my current TuneToken balance?

You can log in to your account area and you will be able to see all of the details, including how many full TuneTokens you have earned and how many TuneTokens are currently pending.

7. How can I find the coupons and promotions?

When you browse our participating online merchants, you will find regularly updated coupons and discounts to help save money on future purchases. Our "Promotions" section allows you to easily view all current promotions, free shipping offers, and the most popular discounts available. Each individual store's page will also contain its current coupons and promotions.

8. How can I manage my list of favorite stores?

Once you have logged in, you will notice a "Favorites" section of your account. This is your shortcut to shopping where all of your favorite stores can be managed along with all of their current coupons and promotions. You can add a store to your favorites by using the menu on the left, or by clicking the link on each individual store's page. A store can also be removed from your favorites with one click while logged in to your account. On the left, you have the option to show or hide the promotion list, which allows you to easily view all available promotions at your favorite stores. Customizing your favorites section makes locating coupons and earning TuneTokens even more convenient.

9. How can I subscribe to your newsletter?

Our newsletter is only available to registered members. You can subscribe while completing the registration form, or you can log in to your account area and adjust your newsletter subscription preferences.

10. How can I tell if I am logged in and ready to earn TuneTokens?

In order to eliminate any doubt about your status, you will always know whether or not you are logged in by looking at which sign is displayed in the upper right corner of the website. If you see the "Stop" sign, that means that you are not logged in and any activity will not result in a TuneToken deposit. If you see the "Shop" sign, you are logged in and ready to start earning TuneTokens. If you have tried to log in but continue to see the "Stop" sign, you most likely need to enable cookies in your browser before you can successfully log in.

11. How can I unsubscribe from your newsletter?

Although we hope that you will be happy with our newsletter, we understand that members may decide to unsubscribe. You can unsubscribe either by clicking on the link located at the bottom of the newsletter or by logging in to your account area and adjusting your newsletter preferences.

12. How do I redeem a coupon or promotion?

Once you have found a current coupon or promotion that you would like to use, any specific instructions needed to redeem it will be located in its promotion box. To access the promotion, you must click on the link located in a green box next to that promotion. Some promotions require you to enter a code once you reach the merchant's website, most often in your shopping cart or during the checkout process. If a coupon code is required to take advantage of the offer, it will be listed next to the promotion, although not all promotions require a code. Every online store has a different method of redeeming promotions, so if you are unsure of how to redeem a particular coupon, visit the merchant's website and find their individual promotion policies and instructions.

13. How do I redeem my TuneTokens?

Sit back and relax because we will handle the entire redemption process for you. Since there is only one reward to earn (a $10.00 iTunes® Gift Certificate), once you have accumulated 10,000 TuneTokens, we will automatically process your reward redemption. There are no forms for you to fill out and you do not need to keep track of your tokens. The only job you have is to keep your email address up-to-date so when we send your reward email you will receive it right away, and then you will be able to download your music whenever you please.

14. How do I view or update my account information?

First you must log in to the website. Once you are logged in, you will see a menu item named "Account." Click on that button, and you will be asked to enter your username and password once again as an added security measure. After completing that step, you will be able to see your current account information, including all transaction, token, and reward activity, and you can also view or update your preferences and contact information.

15. How should I tell my friends about TuneGrabber.com?

We have a simple "Tell a Friend" form located on our website that will allow you to send an email to your friends. If you log in to your account area, you will also find a "Referral Link" that will enable you to tell your friends about TuneGrabber.com in any way you choose, but as always, we strictly prohibit the use of unsolicited email. Make sure that your friends enter your username as their referrer when filling out the registration form, or else we will have no way to give you your referral bonus.

16. I forgot my password. What should I do now?

When you visit the Log In page, you will notice a link directing you to "click here if you have forgotten your password." If you follow that link, you will be able to enter your email address and we will send you a new randomly generated password. You can use this new temporary password to log in and visit your account area where you can update your password to any value you choose.

17. I found a broken link on your website. How can I report the problem?

If you have found a broken link or any other technical issue involving our website, we would appreciate it greatly if you could let us know by opening a support ticket and telling us the details of the problem. We will correct the issue as soon as possible, and if you are the first person to report the problem, we will give you a TuneToken deposit as our way of thanking you for your help.

18. I have not become a registered member yet, but I have a few questions before I sign up. How can I contact customer support?

Follow the "Support" link and open a support ticket as an unregistered user. We will answer all of your questions as quickly as possible.

19. I just logged in to the website and I see the "Shop" sign in the upper right corner, which means I am logged in. Then I clicked on "View Account" and it told me that I needed to log in again. Is something wrong?

No, you have just learned about one of TuneGrabber.com's added security features. The website has two levels of security. We know that most internet users log in to a website and then leave their computer without remembering to click the "Log Out" button. Since this is the case, when you first log in, you are ready to earn TuneTokens, but if you want to view or edit your account information, you must log in again. If you walk away from a shared computer terminal without remembering to log out of your account, the worst thing a stranger could do would be shop and earn TuneTokens that would be credited to your account. The stranger would never be able to view your account information without having to log in again, so your information will remain safe and protected.

20. I just submitted a support ticket and then I realized that I left out some important information. Can I add information to a support ticket before I receive a response?

Yes. After you submit your support ticket, you will receive an email with a link to your individual support ticket. At the bottom of that page, you will see a box where you can enter new information. You can always add more information to a support ticket regardless of whether or not you have received a response.

21. I keep trying to log in, but it does not seem to be working. How can I fix this problem?

If you have entered the correct username and password, but you cannot log in to the website, you most likely need to enable cookies in your browser before you can successfully log in.

22. I made a purchase about a month ago and I still have not received a TuneToken deposit. How can I let you know about a missing transaction?

While the turnaround time for each purchase does vary, we make every effort to move as quickly as possible once we become aware of any eligible purchases. It is possible that we just have not reached your transaction yet, but there is also a chance that something went wrong and your purchase has not made it into our system. If you click on "Support," one of the support ticket options is to "Report a Missing Transaction." This is a special form we have created for members to report transactions that have not properly been credited to their account. If you complete the necessary information, we would be happy to check on the status of your transaction, however, please wait a reasonable amount of time before reporting a missing transaction.

23. I placed an order at an online merchant three weeks ago, and it still has not arrived. Who should I contact?

We are not involved in the order fulfillment or processing of the orders you make at any of our participating online merchants. We hope that all of your transactions will go smoothly, but if you do encounter a problem, contact the online merchant directly, as we are not able to help you with any of your orders. If you have a problem with one of our participating stores and you are unable to resolve that problem, please open a support ticket and let us know. Although we may not be able to help you with your specific problem, we will reevaluate that particular store's participation in our program.

24. I received my $10.00 iTunes® Gift Certificate, now how can I download my music?

Once you have received your gift certificate, you must install the free iTunes software if you have not done so already. Since iTunes is a cross-platform program, it will work on both Mac and PC, so visit iTunes.com and download the latest version of the software. You should then follow the directions provided by the iTunes Music Store® to redeem your gift certificate and download your free music selection.

25. In a nutshell, how does TuneGrabber.com work?

TuneGrabber.com is an online rewards program that allows you to earn TuneTokens which can be redeemed for free and legal music downloads. You can earn TuneTokens by making eligible purchases online through our participating online merchants. Once your account reaches 10,000 TuneTokens, we will automatically process your redemption without any requirements on your part and we will send you a reward email. Your reward email will contain instructions for accessing and redeeming your $10.00 iTunes® Gift Certificate. Then it is up to you to choose which tunes you would like to download. It's that simple!

26. On the website you frequently tell members to "open a support ticket." What exactly does this mean?

Support tickets are the method we use to resolve any problems that our members may have. Instead of having a customer support email address where users can direct their inquiries, we have a more structured support ticket system. If you click on "Support" you will be taken to the support ticket interface where you can contact us directly with any of your questions or concerns. This system helps us to address your concerns more efficiently and also gives you an easy way to add information to existing inquiries or just check the status of a ticket you have already opened.

27. What are cookies?

Click here for a brief explanation of cookies.

28. What if I find a coupon or promotion on your website that has already expired?

We make every effort to provide only current and valid promotions on our website, but online merchants have the ability to change or cancel a promotion without our knowledge. If you find a promotional link on our website that is not working properly or a coupon code that has expired, please open a support ticket and notify us of the problem. We will investigate the promotion to see if we can find an updated version or learn if it has been canceled prematurely, in which case we will take it off of our website so other members will not experience the same problem. If you are the first person to bring a problem to our attention, we will reward you with a TuneToken deposit as a way of showing our gratitude for your help.

29. What is the difference between a pending TuneToken deposit and a full TuneToken deposit?

When we first become aware of an eligible purchase, we will make a pending TuneToken deposit to your account. The TuneTokens will remain pending throughout the duration of the return or cancellation period at that individual online merchant, which varies from store to store. Obviously, if you make an order and then return it, you will not have earned your TuneTokens, so at the end of the waiting period, we check on the status of your transaction. If you have made any returns or cancellations, we will deduct the proper number of TuneTokens and convert the remaining amount into full TuneTokens, which are eligible to be used for redemption. The biggest difference between pending TuneTokens and full TuneTokens is that pending tokens cannot be redeemed for a reward. Once your full TuneToken balance reaches 10,000, we will automatically begin processing your reward redemption.

30. What will TuneGrabber.com do with my personal information?

We are committed to earning your trust and protecting your privacy, which is why we will never share your personal information with any third parties as outlined in our full privacy policy. We hate unsolicited email as much as you do, and we will protect your personal information as though it were our own.

31. When I log in, there is a box named "Remember Me." What does that mean?

When you check the Remember Me box while logging in, you will be able to stay logged in to the website for 90 days, which is a convenient option if you are using your own personal computer. However, if you are using a shared computer, such as on a college campus or in a library, you will probably not want to choose the Remember Me option. Even if you are on a shared computer and you accidentally select Remember Me, your personal information will not be at risk because in order to reach your account area we require that you log in again, which is an added security measure to ensure that your account profile is always protected.

32. When I receive my $10.00 iTunes® Gift Certificate, can I only use it for music downloads?

As a trailblazer in the online music revolution, the iTunes Music Store(R) is a constant source of innovation. As their digital inventory expands, so do your redemption options. Your $10.00 iTunes Gift Certificate may be applied toward purchases of music, movies, audiobooks, television shows and more! The decision is entirely up to you.

33. When you list an amount of TuneTokens "per dollar," does that mean every single dollar I spend will be eligible?

Not necessarily. Expenses such as taxes, shipping costs, and gift certificates may not be eligible for TuneTokens. If there are any specific restrictions for a certain store, we will try to post them on that store's page, but we cannot always guarantee that your entire order will be eligible, although we will do our best to give you the maximum number of TuneTokens possible.